CityDesk is a one-stop shop web service, which provides accurate, up-to-date and organized information about city services tailored to the needs of new arrivals.
Team: Yohe, Agnes, Ravi
Duration: 7 weeks
Role: Research&Analysis, UI/UX Design
Tools: Photoshop, Sketch, Principle, Webflow, Google Analytics
Tags: #Newcomers #City services #One-stop Shop
Category: Web Service
Daily-Life Service Page
Government Service Page
Quick In-page Navigation
User could click different headlines at the left navigation part to anchor to corresponding content at the page.
They can also click different titles of pages to switch between different pages.
User could save the page to the checklist for review.
Export Checklist to Mailbox
User could check different services and send them to the mailbox for later use.
Easy Access to Return User
When return user comes to the website again, they can go to their checklist directly by typing their email address.
Every year, there are over one million immigrants arriving at the United States. As new arrivals, it’s difficult for them to get to know which services they can use and how these services work.
Based on demographic statistics, we choose workers (1.5Million) and students (1.18 Million) as our main target users.
We decided to focus on the post-arrive services, because they need to get access to local services after they arrive anyway.
Most of them only focus on a certain place or a specific group of people.
They only provide information on either daily life service or government service.
We interviewed and analyze the needs of 7 newcomers who just came to the United States, including students and workers.
Service provider Interview
Both of them host a regular orientation and hand out books to provide information.
NYU has an online resources website for students to get necessary information easily.
Every two weeks, 500-1000 people come here to get NYC ID issued.
They don’t directly help residents apply these IDs, but provide them with necessary information and contact.
Decision of design
A one-stop shop service to provide up-to-date, accurate, and organized information tailored to the needs of new arrivals.
Since people would not use this service frequently, so we decide to design based on web instead of app.
MORE ABOUT CITYDESK
What’s the benefit of this service?
Who is going to do this service?
CityDesk is operated by a nonprofit organization.
Where does fund come from?
Government fund, donations, and sponsors
Who will do quality control on the information, and how?
UX writer of CityDesk will use wording in a rational, neutral and objective style.
Users can group a community to supervise and improve the quality of information
Prospective Customer Journey
CityDesk provides a more simple workflow and less time for researching information.
A linear workflow with two use cases to simplify the process and accommodate different situations.
HI-FI & features
Poster and cards in school and Grand Central.
Posts on social media.
We built a website prototype and got 19 new users in 2 days.
Design for mobile web of CityDesk
Extend Service to other cities, city desk for every city with “/city name” after “www.citydesk.org”
Support & Sponsorships from Government organizations and private sectors